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PRODID:-// HDI Local Chapters//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:Virtual Community:  Providing 5-Star Service to Become a Great 
 Service Organization
DTSTART;TZID=US/Central;VALUE=DATE-TIME:20240611T120000
DTEND;TZID=US/Central;VALUE=DATE-TIME:20240611T130000
DTSTAMP;VALUE=DATE-TIME:20240416T023716
UID:661de45c57912605908bae53
DESCRIPTION: This session aims to equip you with the insights and ideas 
 necessary to elevate your service delivery to new heights and establish 
 your organization as a beacon of exceptional customer care. Our session 
 will delve into innovative concepts and strategies tailored to meet the 
 dynamic needs of modern customers. Whether you're a seasoned professional 
 or new to the world of customer service\, this meeting promises valuable 
 takeaways for all. Matt Beran &ndash\; has over 20 years of experience in 
 Service Management. He has served in multiple roles\, including positions 
 on the service desk\, as a consultant\, and experience designer. His 
 clients included enterprises of many sizes and industries. Known for 
 challenging industry norms and practical approaches to Service 
 Management\, Matt is now a Sr. Product Marketing Specialist at InvGate\, a
  software company building better IT experiences. He is also the host of 
 Ticket Volume\, a podcast powered by InvGate\, where he discusses topics 
 such as IT\, ITSM\, Asset Management\, cybersecurity\, governance\, and 
 career development\, along with different guests. In addition\, he is a 
 highly-regarded speaker at conferences. His favorite topics introduce new 
 ways of thinking about service experiences and improving team 
 collaboration. 
LOCATION:tbd
PRIORITY:5
URL:https://www.hdilocalchapters.org:443/events/virtual-community-
 providing-5-star-service-to-become-a-great-service-organization
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