BEGIN:VCALENDAR
VERSION:2.0
PRODID:-// HDI Local Chapters//Silkstart Technology Inc.//
BEGIN:VTIMEZONE
TZID:US/Central
BEGIN:DAYLIGHT
DTSTART;VALUE=DATE-TIME:20260308T020000
TZNAME:CDT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
END:DAYLIGHT
BEGIN:STANDARD
DTSTART;VALUE=DATE-TIME:20261101T020000
TZNAME:CST
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
SUMMARY:Virtual Community - Service Desk Transformations: Four Case Studies
DTSTART;TZID=US/Central;VALUE=DATE-TIME:20230912T120000
DTEND;TZID=US/Central;VALUE=DATE-TIME:20230912T130000
DTSTAMP;VALUE=DATE-TIME:20230828T194048
UID:64ecf84096385f05934bd29b
DESCRIPTION: The modern IT Service Desk is the point of entry for all IT 
 support related needs. It stands to reason that this team needs to be high
  functioning\, high performing\, efficient and be the friendly face of IT 
 for your end users. What happens when this isn&rsquo\;t the case? It could
  be that the Service Desk team is missing any of the marks mentioned or 
 maybe needs to be re-evaluated for other reasons. Many companies have gone
  back to square one to re-evaluate what to do to improve the Service 
 Desk\, and therefore the experience for the end users. What is the best 
 way to move the needle to get your team to be all those things and more? 
 The Virtual Community is partnering with a group of Service Desk leaders 
 to share their journey of transforming their Service Desk models. They are
  at various stages of their adventures\, from just beginning to completion
  of the transformation. Meet our Panelists Donald Chew Kristi Lawrence 
 Laurie Lukken Teresa Pelley Moderated by Jason Wischer 
LOCATION:Zoom Link to be provided
PRIORITY:5
URL:https://www.hdilocalchapters.org:443/events/virtual-community-service-
 desk-transformations-four-case-studies
END:VEVENT
END:VCALENDAR