Description

This is a long-term helpdesk role. You must live in Wisconsin and be able to meet the team in Madison, WI on site.

Job Description

Our client is currently looking for a helpdesk technician to provide technical support for various locations throughout the state. The environment includes Windows 10/11 on the desktop, O365, and various internal applications. Support calls will range from basic password resets to internet connectivity issues and troubleshooting email (send/receive).

Please note, while this position is 100% remote, candidates must reside in the State of Wisconsin.

They use Ivanti for ticketing and remote access and also support hardware-related projects when not answering calls. The ideal candidate will have 2+ years of helpdesk experience supporting hardware/software, Windows 10, and O365, and have worked in a call center or helpdesk environment. Knowledge of an ACD system is preferred.

This is a call-center environment, so staff are measured on standard helpdesk metrics such as call times, availability, wrap-up time, etc. Customer service is a major focus, so candidates with strong people skills and solid technical knowledge will be a great fit.

Skills

Help Desk, Service Desk, Office 365, Windows

Top Skills Details

Help Desk, Service Desk, Office 365, Windows

Additional Skills & Qualifications

Great customer service and communication skills

Experience Level

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)