HDI Support World: Mindset Shifts, Power Skills, and the Tools (and Voices) Shaping 2026
This week’s HDI Support World newsletter is all about preparing for 2026 with intention—starting with the right mindset, skills, and strategy.
In the feature article, Rachel Mulry reminds us that goals and strategies are just noise if your team’s mindset isn’t aligned with behavior. As tech leaders navigate new landscapes—especially with AI and remote work on the rise—soft skills like empathy, connection, and curiosity aren’t optional anymore. They’re essential for building a healthy organizational identity and achieving what’s next.
HDI also announced a final call for speaker proposals for HDI Service & Support World in Las Vegas. If you’ve got a compelling case study, a bold idea, or a panel you’d love to lead, submit your proposal by December 17. Selected speakers receive a free conference pass, industry recognition, and premium networking access.
As HDI continues its countdown of the most-read articles of the year, Matt Beran’s piece on “Power Skills” lands at No. 5. He challenges the idea that communication, adaptability, and empathy are “soft.” Instead, they’re the “glue” that holds IT teams together—especially when translating complexity, resolving conflict, and managing pressure.
Coming in at No. 4, Beran also offers a fresh perspective on IT asset tracking. Rather than building endless lists, organizations should ask the more strategic question: “Why are we tracking this?” With finance, security, and ops teams often competing for ownership, success starts with clarity of purpose.
From mindset to measurement, this week’s newsletter offers practical, people-centered insights for IT and service management professionals looking to lead with more intention in the year ahead.