HDI Support World: Budget Smarts, Strategic Thinking & Black Friday Deals for IT Pros
This week’s HDI Support World newsletter offers practical insight for service desk leaders tackling year-end planning—plus a timely reminder to invest in professional development before the clock runs out.
In the lead article, Gil Brucken delivers 6 budget planning tips for service desk leaders preparing for the upcoming fiscal year. With payroll being the hardest line item to justify, Brucken encourages teams to bring more than just numbers to the table—he advises pairing data, creativity, and strategic storytelling to demonstrate clear ROI. The goal: build a case that aligns budget asks with business value.
Meanwhile, Ginette Andre reminds readers that HDI’s Black Friday Sale is in full swing—offering 15% off all online and virtual training courses with the code HDIBLACK15 (valid through Dec. 5). It’s a smart opportunity to use leftover 2025 budget or jumpstart 2026 development goals.
Also featured in HDI’s "Best of 2025" countdown is an article from Linda Lenox, coming in at No. 7. In it, she emphasizes that ITSM is the heart of the service desk. If teams are constantly firefighting, it’s often because they haven’t been trained to understand the bigger picture. Helping frontline staff connect their daily tasks to strategic service management principles can elevate their mindset—and their impact.
From budget tactics to training deals to mindset shifts, this newsletter gives service leaders the tools to finish 2025 strong and lead smarter in the year ahead.