HDI Support World: Unified Hubs, Smart Metrics, Recognition, and Big Savings
This week’s HDI Support World newsletter centers on themes of clarity, connection, and celebration—with resources and opportunities for IT service professionals to improve engagement, measure what matters, and be recognized for excellence.
In the featured article, Nancy Louisnord explains why today’s employees are overwhelmed by fragmented digital tools. Despite believing technology enables their success, workers are often hindered by disconnected systems. Her solution: a unified digital hub—a centralized “front door” to work that simplifies processes and makes technology feel almost invisible, boosting engagement and productivity.
Erica Marois invites individuals and teams to apply for the HDI Awards, which honor excellence in technical support and service management. Finalists receive free access to the awards ceremony at SupportWorld Live—a meaningful way to celebrate achievements and boost morale.
If your team struggles with metrics, you’re not alone. Doug Tedder, 2025 HDI Lifetime Achievement Award recipient, shares 5 essential insights on choosing the right KPIs. His advice? Focus on outcomes over outputs, align metrics with organizational strategy, and use KPIs to drive decisions—not just reporting. Doug will be presenting at Service Management World, where attendees can save $400 with code JOINUS.
Finally, HDI is offering a BOGO promotion for Service Management World passes. The Buy 1, Get 1 Free deal allows teams to divide and conquer the conference—and walk away with twice the insight for half the price.
This issue is packed with smart strategies and valuable opportunities for those ready to lead, measure, and grow.