This edition of HDI Support World looks ahead to the future of service management while also opening doors for professionals who want to connect, contribute, and grow within the HDI community.
In the feature article, Erica Marois shares 6 bold predictions for Service Management in 2026, based on insights from HDI’s Top 25 Thought Leaders. From AI-driven automation and quantum-inspired computing to ethical governance and human-centered design, one theme stands out: the most successful ITSM teams of the future will master the balance between technology and empathy. These trends will be explored in depth at Service Management World, where you can save $400 with the code JOINUS.
Want to collaborate with peers in a more informal setting? Join an HDI & ICMI Idea Exchange—a free, monthly, community-driven discussion designed to share challenges, strategies, and practical takeaways across service and support roles.
Also, applications are now open for those who want to become a 2026 HDI Featured Contributor. Selected contributors will submit six articles throughout the year and gain exclusive perks like a complimentary conference pass, virtual meetups, and broader visibility in the HDI community. The deadline to apply is November 7.
This week’s issue reminds us that the future of service management is collaborative, human-focused, and filled with opportunities to lead the conversation.