July Philly HDI Meeting

Speakers:

Don Varela

Senior Manager/Service Owner

Service Desk | End-User Computing

BIO: “20 years in financial services. Served in leadership capacities in IT, marketing, public relations, lending, and customer service, with deep exposure in digital, strategic management, and team development. Served in 13 different roles within the organization spanning services in retail banking, training, collections, corporate communications, technical support, and mortgage lending. Don is currently the Senior Manager/service owner of the credit union's IT Service Desk, supporting over 27,000 employees worldwide.”

Ric Mims

ServiceNow Solutions Director

SDI Presence

Bio: Ric Mims has more than twenty-five years of experience in service desk management, ITSM, consulting and operations. Ric has held various positions throughout his career, from team leader to help desk manager to ITSM consultant. He's also served in many capacities for HDI, including as a member of the HDI Faculty, a frequent speaker at HDI conferences and a former local chapter President. Ric's most recent work encompassed Project Leadership for planning, design and implementation of IT Service Management initiatives for companies such as Occidental Petroleum, Charles Schwab and Cepheid BioTech to name a few.  In June, Ric was recognized by HDI with the Lifetime Achievement Award for contributions made to the support industry.