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ITAM Administrator

    ITAM Administrator

    Job Summary:

     

    The Information Technology Asset Administrator (ITAM Administrator) works as an integral part of the Information Services & Technology Team to provide critical support services and innovation to the Teams supporting IT Operations across multiple divisions of the Company.

    The ITAM Administrator will be responsible for managing the procurement and maintenance of hardware and software associated with specific Information Services business solutions, combining technical, financial, and business knowledge associated with a particular vendor, agreement, technology, or enterprise. The Administrator reports to the Manager, IT Service Delivery (“Manager”).

     

    Duties and Responsibilities:

     

    • Responsible for the entire asset lifecycle process from procurement through payment and ending with retirement
    • Responsible for managing budget including the developing, forecasting, tracking, and analysis of the budget (i.e., the variance of budget vs. actuals)
    • Logs, tracks, and reallocates assets in the ITAM system through all stages of the asset life cycle
    • Assists with software license deployment and entitlement best practices, processes, and procedures
    • Responsible for the disposal of assets deemed to no longer hold organizational value
    • Creates and coordinates software inventory reporting in support of compliance, utilization, and budget-related functions
    • Works with management at various levels in other organizations to quantify, qualify and ensure that the client, business case, and/or project requirements are achieved
    • Analyzes and reconciles software asset inventories and entitlements against usage and deployment data, confirming assets are accounted for
    • Generates software reconciliation reports (Purchased vs. Deployed counts)
    • Ensure all aspects of the process meet and exceed audit requirements (i.e., Internal, External, SOX, etc.)
    • Ensures that Software Licenses and Maintenance are renewed within the predefined deadlines
    • Create, update, and have overall ownership of the process for tracking all IT assets
    • Successfully manage, with minimal supervision, a wide range of asset strategy, policy, and program issues in various areas including program and project development activities, cost/benefit analyses, strategic planning, and program management
    • Creates service tickets to correct any asset discrepancies found through the reconciliation process and monitor the ticket status to ensure completion and closeout
    • Assists, as needed, with Support Requests submitted through established support channels
    • Review new software requests and assess the potential impact on the environment with proper teams and channels
    • Actively participates in Acquisition and Greenfield-related projects
    • Execute internal and vendor-driven software audits with software license stakeholders and software vendors
    • Track and maintain copies of software license entitlements, warranties, hardware and software maintenance agreements, and vendor contracts to ensure license compliance.
    • Communicate principles of software audit readiness, reports, and KPIs related to the IT Asset Management program

     

     

    Education and Experience:

     

    • 6+ years’ IT Software Asset Management experience
    • Previous experience with IT hardware, software, and services
    • Experience working with IT asset management tools required
    • Experience using BigFix Inventory, Snow Software, or ServiceNow

     

    Skills/Knowledge:

     

    To perform this job successfully, an individual must:

    • Experience with procurement, leasing, and payable procedures and applications
    • Ability to read and interpret contractual agreements, software distribution practices, asset data integrity procedures
    • Possess excellent verbal and written communication and skills
    • Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment
    • Work with managers both within Asset Management as well as in other departments to define requirements to acquire devices and software.
    • Be highly organized, and motivated, and demonstrate the ability to think creatively and critically and problem solve as well as the ability to think outside of the box
    • Able to identify and present discrepancies logically to highly technical people to mitigate current or future issues
    • Must possess excellent interpersonal oral and written communication skills, including the ability to communicate with all levels of the organization as well as with vendors
    • Vendor management experience
    • Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision
    • Solid ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high-volume, fast-paced environment
    • Proficiency with Microsoft Office Suite, with emphasis on Excel skills
    • Ability to plan, coordinate, develop and implement solutions and strategies

     

    Certificates and Licenses:

     

    Valid driver's license required. CHAMP, CSAM, and ServiceNow HAM/SAM Certification certifications are preferred.

     

    Supervisory Responsibilities:

     

    This position has no supervisory responsibilities.

     

    Work Environment:

     

    1. Standard indoor working environment
    2. Occasional long periods of sitting while working at a computer
    3. Must be able to lift, carry, push or pull up to 25 lbs.
    4. Position requires regular interaction with employees at all levels of the company

     
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    Employer

    Andrew Stef

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