- Building and deploying laptops with SCCM
- Conducting smart phone upgrades
- Maintain client equipment and Service Desk supply inventories in compliance with team procedures to ensure continued services, including researching Service Desk purchases, providing budget support, and minimizing the risk of loss or theft of equipment and supplies
- Create, support, and maintain an up-to-date knowledge management system containing procedures, guidelines, documentation, and support articles
- Minimum 3 -5 years recent, demonstrated hands-on computer Service desk experience, or an equivalent combination of technical education, certification and experience
- Proficiency in supporting and diagnosing technical issues with computer hardware, mobile devices, local area networks, network printing and related software, including Microsoft Windows 10, Microsoft Office 365, LogMeIn Rescue, Cisco AnyConnect VPN, virtual meeting platforms including Zoom and Teams, Cisco Jabber, Active Directory, and Salesforce
- The ability to manage and deploy images and applications to all user devices through Microsoft SCCM
- An ability to work independently on multiple assignments, following each through to closure;
- An ability to work as part of a highly motivated and effective team
- An ability to stay current and maintains level of expertise with technology advances in personal computer hardware and software via seminars, literature, and formal training
