Megan Selva is the group content director for HDI and ICMI. In this role, she’s responsible for managing the overall content strategy and ensuring that HDI and ICMI's content meets the needs of the technical support, service management, contact center, and customer service communities. Megan has been with Informa, HDI and ICMI's parent company, since 2006. Prior to taking on her current role, she served HDI in several capacities, as senior editor, training courseware editor, and as a member services representative in the Customer Care Center. Megan received her MPS in publishing and digital content management from The George Washington University and her MA in history from the University of Guelph in Ontario.