Simply the Best!
Validation feels pretty good, doesn’t it? Acknowledgement and celebration goes a long way toward keeping employees satisfied, teams performing at a high level, and leadership engaged. Give them the recognition they deserve with an HDI award.
Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintained the highest standards of quality and customer satisfaction. And every finalist gets one free pass to attend SupportWorld Live!
This toolkit provides everything you need to know about nominating for one of the awards: dates and deadlines, categories and criteria, tips and tricks, and more.
Best Service and Support Analyst
Formerly Analyst of the Year
Is there an outstanding frontline technical support professional (support center analyst, help desk professional, or customer service representative) in your organization that you feel deserves recognition for their commitment, dedication, and service to your customers? Does the analyst sitting next to you provide outstanding support, or does someone you know demonstrate a commitment to excellence that sets an example for others to follow? Does someone on your team consistently go above and beyond the call of duty? Here’s your opportunity to see them recognized for their efforts!
Best Service and Support Technician
Formerly Desktop Support Technician of the Year
Is there an outstanding desktop support technician in your organization who you feel deserves recognition for their commitment, dedication, and service to your customers? Does the technician who visits your desk provide outstanding service? Does someone on your team consistently exceed expectations? Here’s your opportunity to see them recognized for their efforts!
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