About the HDI Local Virtual Chapter
HDI local chapters have been the cornerstone of the HDI community for over 25 years and have influenced the industry through regular events and discussion at the local level. Over the last few years, as technology has become more widely available to host and facilitate discussions in virtual environments, the Virtual Chapter has transformed from presentation-based meetings to interactive, video-driven events.
The Virtual Chapter has evolved over the last eight years, and recently relaunched as a monthly, interactive video event conducting meetings on a variety of topics, such as:
- Customer Experience in the Age of DevOps and Automation
- Creating the Perfect Tech Workplace
- Remote Workers, A Game Changer
- Pandemics: How They Are Affecting Work and How to Best Respond
Our community's strength lies in the diversity of our members, who come from a range of companies and organizations throughout North America. The secret to our success is consistency: regular events that provide a way for members to connect, learn, and share. We use video and chat for every meeting, and the emphasis is on member-to-member knowledge sharing and discussion vs. presentation.
Virtual Chapter Mission Statement
To create and nurture an online community where HDI members around the world can come together to learn about and share experiences on topical issues that affect the world of support.
About Chapter Events
Virtual Chapter events are one hour long and conducted on Zoom. Upwards of 100 attendees join via video and enjoy networking before starting the monthly topic. Brief presentations from industry experts and technical peers are shared and then attendees can break into small groups where they can discuss the topic and share their personal experiences. This format allows members to learn best practices as well as work with others to solve real-life challenges. The ability to learn from each other across the world, allows attendees to identify and implement proven solutions at a quicker pace.
About Chapter Leadership
The Virtual Chapter is led by seasoned local chapter officers – Jason Wischer (Milwaukee), Lynne Jeffers (Chicago), and Matt Brow (Chicago) – and supported across North America by the HDI Local National Officers.
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