Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance.
Join Jeff Rumburg on March 14 at 10 am Pacific, 11 am Mountain, 12 pm Central, 1 pm Eastern as he shares benchmarking data and case studies demonstrating what sets successful IT Service and Support groups apart.
Key takeaways include
The key metrics and indicators of successful IT service and support groups
How to use benchmarking data to measure and improve the performance of your team
Practical strategies for enhancing service and support within your organization