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ServiceNow ITSM Developer - Remote (Maryland/DC/Northern Virginia)

    ServiceNow ITSM Developer - Remote (Maryland/DC/Northern Virginia)

    • This job is expired.

    • Dale Wells

    • At the University of Maryland Medical System (UMMS), we are creating a better state of care, for our communities and our team members at more than 150 locations across Maryland.

      UMMS believes all team members are caregivers—and we support our caregivers so they can care for our patients. When you join UMMS, you become part of a highly reliable community of more than 27,000, where your experience is respected, your expertise is recognized, and your passion and curiosity are nurtured. A generous benefits package supports your physical, mental, and financial health through a paid time off plan, comprehensive health coverage, dependent care and tuition reimbursement, retirement plan, wellbeing services and more.

      UMMS embraces a just culture where all team members are treated fairly and are empowered to communicate their goals and pursue their full career potential. We are guided by our shared values—compassion, discovery, excellence, diversity and integrity—and we are looking for talented individuals who will embrace those values and help us achieve our mission and vision.

      UMMS has been recognized as a top employer nationally and most recently is a recipient of the Forbes’ 2023 America’s Best Large Employers award, as well as Newsweek’s 2023 America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women honors.

    • Columbia, MD
    • 28 Feb 2024
    • 28 Apr 2024

    • https://jobs.umms.org/job/19981434/servicenow-it-service-management-developer-hybrid-columbia-md/

    • Full Time
    • Developer
    • https://jobs.smartrecruiters.com/oneclick-ui/company/UniversityOfMarylandMedicalSystem/publication/9dce94be-c838-4c3b-9473-2dce49383416?dcr_ci=UniversityOfMarylandMedicalSystem

    I.    General Summary

    The ITSM Developer is responsible for working to develop and implement technical solutions within the ITSM platform for UMMS.  The ITSM Developer will provide administration, application development, maintenance and technical support using best practice product programming techniques to configure robust solutions to the organization using the designated UMMS ITSM platform.

    The ITSM Developer will work with a team of IT and Healthcare professionals to deliver solutions involving all aspects of service delivery including ITIL Request, Incident, Problem, Change, Knowledge, Asset and other modules designed to automate and add meaningful value to the organization.  The ITSM Developer will use software development methodologies best practices to conduct requirements analysis, perform configuration and workflow development, and play a vital role throughout the entire development lifecycle in a high velocity organization.

    II.    Principal Responsibilities and Tasks

    The following statements are intended to describe the general nature and level of work being performed by Interns assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

    1.    Work with both department and organizational stakeholders to research, analyze and implement enterprise-wide solutions/capabilities/enhancements to support the organization’s business/mission goals and objectives.
    2.    Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
    3.    Maintain Forms, Reports, Views, Workflows, Groups and Roles, including custom Roles when necessary.
    4.    Participate in application and platform upgrades, including robust and complete test models.
    5.    Troubleshoot and resolve problems; Orchestrate and automate tasks.
    6.    Develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge and ITOM using configuration and custom JavaScript.
    7.    Coach and train co-workers, and maintain working relationships to coordinate development and maintenance of the ITSM system.
    8.    Lead discovery sessions and process definitions with stakeholders and developers.
    9.    Develop Reports, Dashboards and analytical reports supporting business objectives and summarization of activities and trends.
     
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    Dale Wells

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