2019 HDI Annual Conference & Expo

Behold the (R)EVOLUTION of Service and Support

Service and support pros, unite! It’s time to get energized. It’s time to get empowered. It’s time to be a part of the evolution happening within our extraordinary industry by joining thousands of friends, practitioners, and influencers—who are leading its revolution.

The HDI 2019 Conference & Expo is where you’ll achieve service and support excellence. You’ll come face-to-face with the people, ideas, and solutions to help you produce real results through everything that’s transforming our profession:

• Process improvement
• Change management
• Employee engagement
• Service management optimization
• Organizational ROI
• Much more

HDI 2019 is an event of unrivaled influence and spirit where the environment is welcoming, the perspectives are unique, and the ideas are galvanizing.

See what conference attendees say about HDI Annual Conference & Expo in social media by following the hashtag: #HDIConf.

Who Should Attend the HDI Conference & Expo?

Some come from outside of IT and have strong management skills but little tech experience. Others moved up from within IT and need a little polish on their people-management skills. Many are experienced practitioners with battle-tested stories to share. And there’s always a contingent of the brilliant-but-introverted folks looking to finally find their people. Whoever you are, and whatever your role is on your service and support team, there’s a place for you here.

• The business-minded executive focused on improving his company’s productivity and bottom-line performance
• The hands-on executive aiming to shape her team into leaders
• The manager or director determined to take her team, service, and career to the next level
• The analyst or technician seeking to expand his understanding of industry principles and practices
• Any and all leaders new to the world of service and support