The Heart in the Art of Leadership:
Helping a Surviving Team Thrive Through Servant Leadership

As a leader who's worked in numerous roles, from service desk agent to experience manager, Rocky McGuire has seen teams of all sizes in all morale states. We have a more diverse workforce than ever before, with technology that's changing faster than ever before, in a time when experience matters to our employees and customers more than ever before. It's critical that we have thriving teams and embrace servant leadership.

Leaders are serving in a world with more emerging technology, evolving tools, and greater pressure to resolve problems quicker. How does a leader ensure their team finds meaning in the madness? How do we support our teams and take steps to help our most valuable resources -- our people -- thrive?

In this session, we'll discuss:

• best practices in servant leadership
• challenges and obstacles that often create defeated teams
• approaches to change the dynamic from simply surviving - to thriving

We will also talk about why people, purpose, and persistence matter, and its impact on leaders.

Presented by: Rocky McGuire

Rocky is a Cincinnati, Ohio native. Starting his adult career in management of Chick-fil-A, Rocky gained a love for investing in others and truly striving to live the meaning of “my pleasure” when serving customers and his team. That passion has followed Rocky to the IT industry. In 2015 Rocky began his Service Desk journey as a Level 1 analyst working for Atos supporting public sector clients. In the years following Rocky would serve in Level 1, Level 2, Admin, Team Lead and Training/Quality roles. In June 2022 Rocky was brought into Unisys in the role of Operations Manager. It was at Unisys Rocky was introduced to HDI and a part of the HDI certification process seeing the Unisys team receive a 3.5/4 rating. In 2022 Rocky transitioned to a new role, Experience Manager, with the aim to help lead the End User Experience organization at Unisys in the already underway transformation from service focus – to experience focus.

Rocky’s personal mission bullets are to be humble, a servant and encourager of others, a disciplined and intentional leader while leaving things better than when he started - in all that he does.

Outside of work, Rocky enjoys spending time with his beautiful wife Allie, is involved in his local church and with what free time he can find, loves going to play disc golf and catching tournament coverage on the Disc Golf Network. January 2022, Rocky took on his favorite and most rewarding job yet, dad, as he and Allie welcomed baby #1, Willow, to the world. Baby #2 coming June 2023!

Agenda

12:00 Noon to 12:15 PM – Networking and Introduction
12:15 PM to 1:15 PM – Program
1:15 PM to 1:30 PM – Closing Remarks, Survey, Prize Drawing
1:30 PM – Event Ends

Date/Time

May 19, 2023 | 12:00 - 1:30 PM ET

We would like to thank our sponsors for helping us produce this event! Our 2023 sponsors include the following: HappySignals, Invgate, HumanTouch, and Robert Half. If you are interested in becoming an HDI Capital Area sponsor, please contact sponsorship@hdicapitalarea.com.

Learn. Grow. Achieve

Learn. Grow. Achieve encompasses what HDI’s Capital Area Local Chapter stands for – Creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights.

The HDI Capital Area Local Chapter offers you the opportunity to network with a dynamic community of technical customer service and support and IT service management industry leaders in the Maryland, Northern Virginia and Washington, DC area.

We come together to educate, network, learn, and form lifelong relationships. We welcome you to visit our website at https://www.hdicapitalarea.com/ or if you have questions, contact president@hdicapitalarea.com

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This event is free for everyone, but our work is funded by our members. Not a member yet? Join here.