Customer Experience (or CX) is all the rage these days, or is it? While many claim that CX is just repackaging Customer Service with a shiny new bow, many organizations are taking the holistic approach and looking at CX from every facet of the customer's journey. From application design to chat-botting, the path to CX has many routes, and while one size does not fit all, many agree that a focus on CX remains critical to the bottom line.
Join us for a video conference roundtable where we discuss how organizations are approaching CX, and share ideas with others in the industry to see where your organization’s CX experience stands and find new ideas to implement.
Attendees will participate using Zoom (a free video conferencing tool) and must be able to use video camera to interact with the discussion group. Registration for this event is capped at 40 attendees.