Event Details
Beyond the SLA:
Designing SolYOUtions with XLA
An In-Person Workshop Presented by:
Doug Rabold ITIL, Bold Ray Consulting
Explore Experience Level Agreements (XLAs) to understand how service delivery can be aligned with user satisfaction. Discover how XLAs provide a meaningful connection between quantitative metrics and overall value.
Meeting Details
When: Friday, April 10, 2026 from 11:30 AM - 2:00 PM
(Registration opens in 2026!)
Where: Beacon Hill Staffing, Suite #201, 1501 Reedsdale Street Pittsburgh, PA 15233
(2nd Floor Conference Room with a delicious lunch provided!)
Price: FREE for Members, $25 for Non-Members.
Want to attend for free? Join HDI Steel City Chapter Now!
(Make sure to designate Steel City-Pittsburgh as your chapter)
About our Exciting Presenter:
Doug Rabold ITIL, Bold Ray Consulting, HDI-CI - Top 25 Thought Leader and CX Influencer, International Keynote Speaker, Author, & Certified Trainer who delivers exceptional experiences through cultural transformation.
Doug is a multiple times recognized ITSM Thought Leader and CX Influencer + four-time LinkedIn Top Voice (in Customer Experience, in IT Strategy, in Leadership, and in Public Speaking.)
He is certified and multiple award-winning in service management, operations, project, relationship, major account, and a territory leader with a passion for public speaking and developing people.
Doug drives continual improvement by leveraging strategic investments in training, development, and technological resources. He focuses on Employee Engagement and Customer Experience to elevate internal and external business outcomes.
Become A Steel City Sponsor and Proud Supporter of the HDI Steel City Chapter!
Sponsorship Levels
The HDI Steel City Chapter strives to uphold the mission and vision of the premier worldwide member association for the IT Service and Support Industry at a local level. With your help, HDI Steel City will not only succeed in providing the most inspiring speakers and beneficial monthly meetings in order to maximize member experience, but we can also provide opportunity for your company to gain exposure among the participating IT Service and Support community throughout the Pittsburgh region.
-
Diamond Sponsor - $3,000 (Annually)
-
Platinum Sponsor - $2,000 (Annually)
-
Gold Sponsor- $1,500 (Annually)
-
Silver Sponsor- $800 (December Awards Banquet)
See our website for how your sponsorship benefits your organization and the HDI Steel City Chapter:
https://hdc-steelcity.silkstart.com/cpages/sponsorship
Additional Ways to Support HDI Steel City
- Monthly Event Sponsorship: Sponsor an event lunch or happy hour for the Steel City chapter!
- Sponsorship in Kind: Assist with giveaways and awards during our events (example: gift cards for nominees at our December Awards Banquet).
- Contact us today: hdi@hdisteelcity.com
When
Location
- 1501 Reedsdale St #201, Pittsburgh, PA 15233, USA
