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Working better together: Using third-party providers to complement your support strategy

 

The goal of every IT organization is to provide a high level of service to all users. However, few organizations have the capability to provide service on everything to everyone. Learn how companies can best partner with vendors and third party service providers to complement their internal teams. In this session you will learn best practices for managing support vendor relationships for a seamless end user experience.                   

  • What do you want your staff to be experts at?
  • Drawing a line in the sand: Where does your support end and vendor support start?
  • Managing SLAs and expectations with vendors. 
  • Staying in sync: Choreographing the interactions between your staff and vendors.
  • Empowering your team to speak up and improve processes.

Mike’s LinkedIn: https://www.linkedin.com/in/michael-mcmanus-29205342/

Ticket Name Sale Ends Price Quantity
Virtual Ticket - Members
11 May 2021
Free
Members Only
Virtual Ticket - Non-Members 11 May 2021 Free

Attendees (122)

11 May 2021
12:00pm - 1:00pm CDT
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