Do you know a Customer Service Representative that is charming, and patient 24x7x365? If your first thought was “No human would be able, or is willing to do that”, you thought right! But here comes the AI (Customer Service) Representative in the age of ChatGPT.
Combining programmed emotional intelligence and the vast data store that is available, the AI Representative has already passed the Turing Test – a test, if passed, proves there’s no discernible difference between a human and a machine.
Join us as Keson Khieu, a servant-centered leader currently serving as the CIO at Emergency Medical Services Authority takes us on an inspirational and informational journey into the world of Customer Services in the age of Artificial Intelligence (AI) and Machine Learning (ML). Together, Keson will dissect AI and ML capabilities for existing Customer Service Representatives to make plan to capitalize on AI/ML to ensure continued relevance and success.