Event Details
Ready to implement AI for your Contact Center? Have you considered the possible legal pitfalls?
We're partnering with our HDI Skyway Local Chapter on April 12th where John Walter, lawyer and President of the Contact Centers AI Association, will be introducing us to two legal cases, Barulich v. Home Depot and Carpenter v. McDonald's Corporation.
He'll be presenting the facts within each case that form the basis of the claims to help us become more sensitive to the issues and know when to raise the red flags within our organizations.
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John has worked as a lawyer handling BPO related negotiations and disputes. While working as outside counsel, he earned the distinction of “Ones to Watch” in The Best Lawyers in America while representing ZMAXINC and other companies in transactions and litigation throughout the southeast. John manages the operations of ZMAXINC. He actively evaluates BPO providers and new technology, guiding clients in selecting the best solutions for their unique customer support needs. John maintains active law licenses in the states of Alabama, Georgia, and Florida. John is the president of the Contact Center AI Association, an organization that aims to spread the best practices for AI adoption among customer support leaders. |
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Don’t miss the opportunity to join fellow members of the HDI Virtual Community and HDI Skyway as we are introduced to the legal aspects of implementing AI. Reserve your spot today!
Attendees (150)
