IT Support Lead - Information Services & Technology, West Chester University of Pa

Posted by:
Paul Gargiulo
Company Summary:

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
Location:
West Chester Pennsylvania
Date Posted:
24 Apr 2023
Closing Date:
23 Jun 2023
How to apply:

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Electronic application allows for cover letter, resume, and contact information for three professional references (all required for consideration).
Job Type:
Full Time
Job Category:
Frontline Support
Apply Now:
https://www.schooljobs.com/careers/wcupa/jobs/3991527/23-151-it-support-lead-manager-180-information-services-technology?pagetype=jobOpportunitiesJobs

The IS&T Help Desk serves a campus community of over 17,000 students and 1,800 employees. The IT Support Lead supervises the IS&T Help Desk team to assure operational needs are met with quality, empathy, and professional attention utilizing IT Service Management System (ServiceNow) and Remote Support System (Beyond Trust).

The ideal candidate will demonstrate experience leading user support teams including setting priorities, resolving conflicts, performance evaluations, and performance coaching; managing complex projects and creating schedules, and operating ITSM systems. Strong analytical, technical and organizational skills and experience working with a diverse constituency are also valued in this position.

Minimum Qualifications

Bachelor's degree
Two years of hands-on technical experience
Two years of experience managing a Help Desk

Preferred Qualifications

Experience working in high volume customer service environment
Experience operating ITSM systems (ServiceNow and ITIL)
Understanding of ITIL framework
Experience working in a higher education environment
Experience recruiting, training and mentoring

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Paul Gargiulo

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