In the role of Senior Desktop Engineer you will be responsible for providing all aspects of end user system administration and support including problem-solving, system configuration, architecture development and implementation. The technical environment is complex including multiple hardware and OS platforms.

Responsibilities:

• Provide the team support through installing, diagnosing, repairing, maintaining, configuring, granting and upgrading systems and hardware. The system includes Windows and Mac hardware.
• Provide support for account administration and access to cloud based applications and services including Office 365, RingCentral, and Intune.
• Perform deployment of laptops / desktops, access provisioning, hardware, software, general guidance, and compliance. Participate in evaluations of new hardware and software products.
• Make recommendations for the selection of software and hardware standards across the company.
• Participate in 24/7 on-call program.  Participate in decisions regarding downtime impact on users through accurate communication, planning of scheduled downtime and quick problem resolution for unscheduled downtime.

Qualifications:

• Bachelor's Degree in a technology focused major
• 7+ years of experience working with Windows OS and Mac OSX in a corporate environment
• Experience with Office 365 user provisioning and troubleshooting for email and SharePoint 
• Experience with Microsoft Intune, SSO/SAML setups in an enterprise environment
• Experience with Active Directory user/group management
• Experience with integration of Windows and Mac systems with equipment including Illumina
• Experience with Dell product line as well as Apple product support
• Experience with Windows Server 2012R2 or 201 and Linux based systems
• Strong customer service skills with an ability to communicate technical issues to non-technical users
• Knowledge of ITIL disciplines
• Understanding of company technologies including ServiceNow, Slack, RingCentral, PagerDuty