Bytes & Banter Episode 6: Trust is the Catalyst: From Marine to Mentor: Building Resilience with Tony North
Leadership is tricky. It involves both strategy and tactics. How you communicate is critical, and the goals you set have to make sense and drive the business forward. All of these things must happen amidst consistent change. It’s much as if you’re flying a plane where the mechanics of the steering system are constantly changing every few hundred miles, all while there is turbulence ahead but you’re not sure exactly when you arrive or which direction the wind will be pushing you while you attempt to climb attitude.
In this episode of Bytes and Banter, our guest Tony North shares wisdom from over twenty years of experience leading in the technology landscape. Tony talks about dreaming big, being adaptable and creating a culture that embraces learning together and risk.
“The first is building a trust environment and second is learning together. I want to build a team where actually; we care about each other. Where when my folks take a risk I encourage that. When you take a risk you don’t want to be hammered for trying to do the right thing for the customer, what we try to do is encourage people to take risk.”
In the support industry where technology is evolving faster than a newborn baby, there are some things that do not change. Tony doesn’t just hit the nail on the head – but smashes it with a “LOUDER FOR THOSE IN THE BACK!” sledgehammer here. Trust, learning together, taking risks, embracing failure, doing what’s right for the customer and encouraging your people to take chances.
Trust is the catalyst for all the above. Trust leads to teams being willing to take risks. Sure, the risk taken may fail. It may also just happen to one that transforms the experience of our organization, employees or customers in ways we never thought possible. Risk leads to change that impacts lives in tangible ways.
Leadership only thrives from a foundation of trust. When trust thrives, so goes the team. When teams thrive, the organization flourishes. When an organization thrives, its mission succeeds.
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