HDI Support World: Kickstart 2026 with Insight, Inspiration, and Impact
As 2026 kicks off, this issue of HDI Support World brings together essential tools, ideas, and voices to help IT service and support professionals thrive in the year ahead.
Matt Beran shares a curated list of books and courses designed to spark systems thinking, strengthen leadership judgment, and balance human experience with practical execution—ideal for those looking to sharpen their edge beyond checklists and frameworks.
Next, Rocky McGuire lays out three vital ingredients for navigating the world of Agentic AI. His advice? Center the workforce, demand vendor accountability, and bake in governance and security from the start.
In celebration of bold leadership, Erica Marois announces the 2026 HDI Top 25 Thought Leaders—visionaries recognized for shaping the future of IT support. This year also introduces the HDI Thought Leaders Hall of Fame, honoring those who’ve consistently made a lasting impact on the industry.
Rounding out the issue is an upcoming HDI & ICMI Idea Exchange hosted by Nate Brown. The Feb. 20 session will explore what truly fosters purpose, belonging, and engagement at work—going far beyond what employee surveys can reveal.
Whether you’re focused on people, process, or personal growth, this issue equips you to lead with purpose in 2026.