January 15th Edition of Support World includes Phyllis Drucker's series "Bringing Service Home' and how changes in scope of Service Asset and Configuration Management (SACM) helped support organizations during the pivot to remote work. Phyllis Drucker is an ITIL® expert certified consultant and information leader at Linium. Phyllis has more than 20 years of experience in the disciplines and frameworks of IT service management, as both a practitioner and consultant. She has served HDI since 1997, itSMF USA since 2004 in a variety of capacities including speaker, writer, local group leader, board member, and operations director. Since 1997, Phyllis has helped to advance the profession of ITSM leaders and practitioners worldwide by providing her experience and insight on a wide variety of ITSM topics.