New Support World - How to Build an Effective Training Program

In this edition of Support World, Mike Hanson gives an overview of how to construct training that meets your company’s specific needs and budget, with tips on how to get approval for the program, how to work within a tight budget, and what alternatives to consider to the traditional outside trainer.  Mike is has a broad background in information technology, and is an IT executive with 30 years of experience leading IT Operations, Service, and Support teams. Mike is a long-time HDI Local Chapter member, chapter officer, and former member and chair of the Desktop Advisory Board.