In this week’s HDI Support World, readers are treated to a powerful mix of practical strategy, leadership insight, and event reminders that underscore the evolving role of IT and service management leaders.
💰 Budgeting as a Strategic Signal
In the lead article, Matt Beran challenges the all-too-common approach to IT budgeting: recycling last year’s numbers and adding for inflation. Instead, he urges IT leaders to treat their budgets as statements of strategic intent—tying expenditures to business outcomes, innovation, and risk management. When done right, budgeting becomes a story about value, not just a spreadsheet of costs.
🧭 Discipline Drives Performance
Dennis Gershowitz explores a key—but often overlooked—factor in performance: organizational discipline. Rather than rigid control, discipline provides a framework for intentional action, clear expectations, and consistent results. Drawing from companies like Amazon and Ritz-Carlton, Gershowitz reminds leaders that strong performance starts with shared understanding and alignment—not just more tools or pressure.
🏆 Last Call for HDI Awards
With the October 31 deadline quickly approaching, HDI encourages teams and leaders to submit nominations for the Global Service and Support Awards. All finalists will receive a free pass to attend the awards ceremony at SupportWorld Live, making this not just a recognition opportunity—but a celebration of excellence across the support community.
🎤 5 Can't-Miss Sessions at Service Management World
Finally, Erica Marois shares a handpicked list of five standout sessions from the upcoming Service Management World conference. From AI and automation to culture-building and customer success, these sessions promise insights that are both inspirational and actionable. Attendees can save $400 on registration using code JOINUS.