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Sept 12 | Service Desk Transformations: Four Case Studies

Sept 12 | Service Desk Transformations: Four Case Studies

Date: Tuesday, Sept 12, 2023

10 am Pacific, 11 am Mountain, 12 pm Central, 1 pm Eastern

Virtual Event Registration

HDI Local Chapters Virtual Community has brought together this panel to share real-world examples of successful service desk transformations they've been involved in. And by-the-way - all these panelists are also HDI Local Chapter Officers.

The modern IT Service Desk is the point of entry for all IT support related needs. It stands to reason that this team needs to be high functioning, high performing, efficient and be the friendly face of IT for your end users. What happens when this isn’t the case? It could be that the Service Desk team is missing any of the marks mentioned or maybe needs to be re-evaluated for other reasons.

Many companies have gone back to square one to re-evaluate what to do to improve the Service Desk, and therefore the experience for the end users. What is the best way to move the needle to get your team to be all those things and more? The Virtual Community is partnering with a group of Service Desk leaders to share their journey of transforming their Service Desk models. They are at various stages of their adventures, from just beginning to completion of the transformation.

Join us September 12th for an interactive session as we hear from the panelists on what is working well and lessons learned. There will also be time for questions throughout the session!

Meet our Panelists

Donald Chew

Kristi Lawrence

Laurie Lukken

Teresa Pelley

Moderated by

Jason Wischer

 August 30, 2023