This week’s HDI Support World newsletter emphasizes collaboration, community, and growth in the ever-evolving world of IT service management.
Matt Beran kicks things off by explaining why DevOps and Service Management shouldn’t be siloed. While DevOps delivers speed, it can lack structure without incident coordination and change control. Service Management brings that discipline—and when these two teams work together intentionally, organizations gain faster releases and better stability. The future lies in purposefully blurring the lines.
The spotlight then shifts to leadership and recognition with the 2025 HDI Rising Stars. Voting is now open for standout up-and-comers in the service and support industry. Every YouTube like and LinkedIn comment counts—so HDI is calling on the community to make their voices heard by September 30.
For those seeking career growth, Ginette Andre highlights a training opportunity for aspiring leaders with the Desktop Support Manager Certification program. The course offers deep dives into troubleshooting, customer service, metrics, and strategic planning.
Finally, HDI invites readers to celebrate CX Day on October 7 with a mix of lightning talks, networking, and interactive activities hosted by HDI, ICMI, and CX Accelerator. Join virtually or live in Nashville and get inspired to deliver experiences that truly matter.
Whether it’s strengthening your service culture, investing in leadership, or championing the next generation, this issue delivers both insight and opportunity.