The 2027 HDI Awards are Open!
Deadline to submit is November 4th!
YOU HAVE WHAT IT TAKES TO BE A WINNER!
You know the saying, “the sky’s the limit?” Well, that definitely doesn’t apply to the service & support industry! We continue to break boundaries and reach new heights. We want to celebrate that with you!
HDI Awards for Best Service and Support Analyst and Technician and new this year, Best Team Lead are an easy (and free) way to acknowledge your team’s efforts. The process of completing the entry form allows you to pause and consider what (and who) contributed to your success and where you can go from here.
What does it take to be a winner? Click here for Criteria and Guidelines
2027 HDI Global Service and Support Awards submissions portal opens August 18, 2026
Best Service and Support Analyst
Formerly Analyst of the Year
Is there an outstanding frontline technical support professional (support center analyst, help desk professional, or customer service representative) in your organization that you feel deserves recognition for their commitment, dedication, and service to your customers? Does the analyst sitting next to you provide outstanding support, or does someone you know demonstrate a commitment to excellence that sets an example for others to follow? Does someone on your team consistently go above and beyond the call of duty? Here’s your opportunity to see them recognized for their efforts!
Best Service and Support Technician
Formerly Desktop Support Technician of the Year
Is there an outstanding desktop support technician in your organization who you feel deserves recognition for their commitment, dedication, and service to your customers? Does the technician who visits your desk provide outstanding service? Does someone on your team consistently exceed expectations? Here’s your opportunity to see them recognized for their efforts!
Best Team Lead
New for 2027!
Is there an outstanding team lead in your organization who keeps the team moving, supports frontline staff, and helps turn day-to-day challenges into opportunities for success? Does someone on your team inspire others, share their expertise, strengthen collaboration, and serve as a trusted link between frontline staff and management? Does your team lead consistently step up to guide, mentor, problem-solve, and help others perform at their best? Here’s your opportunity to recognize them for the impact they make every day!
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HDI Awards Submit your Nomination Today!
