HDI Support World Highlights Career Growth, AI, and IT-Business Synergy in Latest Updates
IT support professionals looking to advance their careers and stay ahead of industry trends can now access the latest insights from HDI Support World. The latest issue features thought-provoking articles, career advice, and upcoming events designed to help IT professionals thrive in an ever-evolving tech landscape.
Advancing IT Support Careers
In her article "8 Ways to Advance Your IT Support Career," Linda Lenox emphasizes that success in IT is about preparation, not luck. She highlights strategies such as building skills before they are needed, tackling complex projects, and taking an active role in problem-solving rather than just reporting issues. Lenox’s advice is particularly relevant as the IT service industry increasingly values proactive professionals who embrace challenges and innovation.
AI’s Growing Role in IT Support
Gil Brucken’s article "My Journey into AI on the Service Desk" explores the potential of AI in IT support. He encourages IT leaders to start with the fundamentals—leveraging AI-powered virtual agents for routine tasks and AI assistants to enhance team efficiency. However, Brucken cautions that AI success requires more than just software investment; considerations like security, knowledge management, and cost factors must be taken into account for a seamless transition.
Bridging IT and Business for Success
Tech veteran and HDI Thought Leader Anthony Orr brings a unique perspective in his latest Q&A. In "Bridging IT and Business," he discusses the need for leaders to create safe, innovative work environments and align IT initiatives with broader business goals. His insights into AI, digital resilience, and empathy-driven leadership paint a picture of the evolving tech landscape over the next five years.
More IT Insights on LinkedIn
HDI has expanded its content offerings with a new LinkedIn newsletter. Curated by Erica Marois, this weekly newsletter delivers industry news and best practices straight to IT professionals. Subscribers can expect new insights every Thursday, keeping them informed on the latest trends.
Upcoming Events: Training, Webinars, and Conferences
HDI is also hosting several upcoming training courses and events:
- March 10: ITIL® 4 Foundation – Accredited (Virtual Classroom)
- April 24: Experience Practitioner (Virtual Classroom)
- May 18: SupportWorld Live 2025 (MGM Grand, Las Vegas, NV)
Additionally, HDI is offering a webinar on March 25 titled "How to Use Generative AI to Spring Clean Your Knowledge Base." Led by Leslie O’Flahavan, the session will provide practical strategies for updating and maintaining a relevant knowledge base using Generative AI.
With AI integration, career development, and IT-business alignment at the forefront, HDI’s latest updates serve as a roadmap for IT professionals eager to grow in 2025 and beyond.
For more details, visit HDI Support World or subscribe to their LinkedIn newsletter.
