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  • IT Support in 2025: Thought Leaders, Soft Skills, and Strategic Goals see more

    IT Support in 2025: Thought Leaders, Soft Skills, and Strategic Goals

    As the IT industry evolves, staying ahead requires a blend of expertise, adaptability, and forward-thinking strategies. Three new articles highlight key insights from top IT professionals, covering leadership, essential skills, and game-changing goals for 2025.

    Meet the 2025 Thought Leaders
    Introducing the 2025 Thought Leaders—a distinguished group of IT service and support professionals who have made a lasting impact in the field. These experts bring a wealth of knowledge and experience, shaping the future of IT. Professionals looking to expand their networks are encouraged to connect with them on LinkedIn.

    4 Essential Soft Skills for IT Support
    Technical know-how alone won’t cut it in the modern IT landscape. In his article, Thomas Lorentz emphasizes the growing need for soft skills like leadership, adaptability, and communication. With AI and automation poised to reshape up to 30% of work activities by 2030, IT professionals must hone mentorship, collaboration, and stakeholder management to stay relevant.

    Top Goals for IT Success in 2025
    Ben Boyd outlines three transformative strategies for IT support in 2025:

    1. Upgrading self-service portals to meet digital-first expectations.
    2. Implementing smart onboarding programs to enhance productivity.
    3. Building cross-functional IT teams to drive innovation and efficiency.

    With these insights, IT leaders can position themselves for success in an industry that never stands still. Read the full articles to stay ahead in 2025!

     February 01, 2025
  • Key strategies for IT professionals to thrive in an evolving industry see more

    This week's issue discusses key strategies for IT professionals to thrive in an evolving industry: developing power skills, modernizing IT support, taking control of career growth, and networking effectively.  

    Here's a summary of all the articles:

    Power Skills Aren’t Soft: Level Up Your IT Career With The Skills That Matter Most
    Matt Beran challenges the notion of “soft skills,” emphasizing that communication, empathy, and adaptability are critical "power skills" that distinguish great IT professionals from the rest. These skills can be developed through practice, mentorship, and stepping outside one's comfort zone.

    Future-Proofing IT Support: An 8-Step Approach
    Randy Steinberg outlines strategies for modernizing IT service desks using AI chatbots, augmented reality, and smart self-service solutions. These advancements can enhance efficiency by reducing direct agent calls and improving first-contact resolutions.

    You are the CEO of Your Own Career
    Thomas Wilk encourages IT professionals to take ownership of their career paths by aligning their goals with their true interests rather than simply chasing promotions. Strategic career planning leads to long-term success and job satisfaction.

    Are We Connected on LinkedIn?
    Erica Marois and Jessica Levco highlight the importance of networking in 2025, urging IT professionals to join their LinkedIn community to stay informed, engage in meaningful discussions, and access valuable industry content.

     

     

     January 24, 2025
  • Unlock 2025 Success: Expert Insights, Masterminds, and Training from HDI see more

     HDI Support World is gearing up for an impactful 2025 with insightful resources like Doug Tedder’s guide to seamless onboarding, quarterly Industry Masterminds Groups, and contributions from leading IT service experts. From practical training courses to thought leadership on AI and service management, HDI is your go-to hub for professional growth and innovation.

    How to Solve the Challenge of Onboarding New Employees
    In his latest blog, Doug Tedder tackles a key workplace challenge: seamless onboarding. Tedder emphasizes the importance of a dedicated value stream owner to unify the efforts of HR, IT, and Facilities. He shares how value stream mapping can transform the onboarding process, ensuring new hires feel supported and integrated from day one. Read more.

    Meet HDI’s 2025 Featured Contributors
    HDI is proud to introduce the 2025 Featured Contributors! This esteemed group of IT service and support professionals, led by Erica Marois and Jessica Levco, will share insights on topics such as AI, leadership development, and service management. Connect with these thought leaders on LinkedIn to expand your network and gain valuable industry knowledge. Read more.

    Join an Industry Masterminds Group!
    Kickstart 2025 with HDI's quarterly virtual meetups. Hosted by Erica Marois and Jessica Levco, these one-hour sessions will bring together industry professionals to discuss challenges, share best practices, and build connections. Don’t miss this chance to network and grow. Sign up here.

    Ramen or Rent? Fueling a Career You’ll Never Regret
    In the latest Bytes and Banter podcast episode, Rocky McGuire and Stephen Ng delve into the realities of technical support and critical account management. Learn how Ng has driven cost savings, revenue growth, and margin success in diverse organizations. Watch the podcast.

    Upcoming HDI Training Courses
    Prepare for success in 2025 with HDI’s virtual training offerings:

    • Jan 22: KCS Principles
    • Feb 25: Foundations in Service and Support Metrics
    • Mar 10: ITIL® 4 Foundation - Accredited

    Visit HDI SupportWorld to stay updated on events, resources, and opportunities to connect with industry leaders.

     

     

     

     January 17, 2025
  • We're going to Denver for HDI Support World Live! see more

    Become a HDI Local Chapters Member and Save $350.00 on SupportWorld Live 2024 Registration!

    Before you say, "No, but thanks.", hear us out. One of the awesome benefits of being a HDI Local Chapters Member is that you will receive $350 off registration for HDI's SupportWorld Live 2024 Conference and Expo in Denver, Colorado--April 27-May 02, 2024!  So, let's think about this for a minute.  By becoming a HDI Local Chapters Member, you pay only $149.00 for an annual membership and you will receive $350.00 off registration to HDI's SupportWorld Live 2024 -- that's still an overall net savings of $201.00 off registration for HDI's SupportWorld Live 2024!  PLUS, you enjoy the other benefits of being a HDI Local Chapters Member like 5% off HDI Training. 

    Also, did you know that being a HDI Local Chapters Member allows you access to resources from other HDI Local Chapters across the United States?  So, for example, if you are traveling to or relocating to an area that has another local chapter nearby, you can attend their events as well.  

    To learn more about becoming HDI Local Chapters Members:  LEARN

    To become a HDI Local Chapters Member: JOIN & SAVE $350.00

    Already a member, get your discount code here to receive $350.00 off when registering for HDI's Support World Live 2024.

     December 06, 2023