The latest edition of HDI’s newsletter is packed with valuable insights for IT professionals looking to grow their careers, optimize service desks, and navigate workplace challenges.
Level Up Your IT Career With Lean Improvement
In his latest blog, IT service expert Randy Steinberg introduces the Lean Continual Service Improvement Program, a method that helps service desks eliminate inefficiencies and enhance productivity. By cutting non-value activities and focusing on meaningful improvements, IT teams can drive measurable results and gain greater organizational recognition.
Tackling Employee Disengagement in IT
Rocky McGuire sheds light on a growing issue—workforce disengagement. With U.S. employee engagement hitting a 10-year low, IT support leaders must rethink their strategies. The article explores three key solutions: linking performance metrics to a larger mission, practicing servant leadership, and fostering employee development through intentional career paths.
Spotlight on Thought Leader Teri Oropeza
This month’s Thought Leader Spotlight features Terri Oropeza, one of HDI’s Top 25 Thought Leaders. In an exclusive Q&A, she shares her top career advice: "Embrace learning. Remember what excites you. Take care of yourself."
Essential Reading for IT Support Pros
Looking for your next great read? HDI Connect members have shared their top book recommendations for IT professionals. Erica Marois has compiled a list of 19 must-reads to inspire learning and growth in the IT support industry.
Upcoming Webinar: Using AI to Improve Knowledge Bases
On March 25, 2025, communication expert Leslie O’Flahavan will host a webinar on how Generative AI can help IT teams refresh outdated knowledge base (KB) content and improve user adoption. Attendees will learn practical strategies to keep KB articles relevant, engaging, and time-efficient.
Upcoming Events & Training
HDI continues to provide career-boosting opportunities, including:
- ITIL® 4 Foundation – Accredited Training (Virtual Classroom)
- Experience Practitioner Course (Virtual Classroom)
- SupportWorld Live 2025 (MGM Grand, Las Vegas)
Stay ahead in the ever-evolving IT landscape with HDI’s latest insights, events, and training opportunities. 🚀