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HDI Local Chapters...Leadership Conferences, Awards, Networking, Training...Something for everyone here!

HDI Local Chapters...Leadership Conferences, Awards, Networking, Training...Something for everyone here!



President's Message...

with Liz Bunger

It was so great to see familiar faces and meet new friends at Service Management World in Orlando in November! One of the things that struck me was how few people knew they could save money on conference registration by being an HDI Local Chapter Member. For the low cost of $149 a year, they could have saved $350 on Service Management World AND they could save $350 for Support World Live coming up in April. If you are planning to attend SWL in April, save yourself (or your company) $201 by becoming an HDI Local Chapter Member today!  Click here to join!

Bytes and Banter - New Podcast!

Bytes & Banter – a podcast by an HDI Local Chapters will be launching episode 1 - the inaugural episode the first week of December!  We will be sitting down with Jessica Green, Practice Director with Robert Half to discuss the Robert Half 2024 Salary Guide. We will discuss all things in the Salary guide around the tech space. An extremely useful resource for job seekers, employees, and employers alike. Our conversation with Jessica is sure to have value for anyone who works in technology! Find the guide here - 2024 Tech Salaries and Hiring Trends | Robert Half and be sure to subscribe to the HDI Local Chapters YouTube Channel and turn on the notifications so you know when the episode drops!

HDI Philly 2023 Leadership Conference

IT Support - It's no Joke!

Get ready to ignite your tech passion, because the future of IT is unfolding before your eyes! Join us for an all-day IT extravaganza that will not only expand your horizons but also tickle your funny bone. From riveting keynote speakers to cutting-edge vendors and a side-splitting comedian, this conference is the ultimate tech-tainment experience you don't want to miss!

Lunch & Comedy Show - Free for all Tech Support Practitioners - Awards & Raffles in the afternoon!

Presentations by the following:

  1. Steve Simmons: “How Generative AI Helps Service Desk Be Much More Productive”
  2. Sandy Confer: “Keeping Your Team Engaged in a Virtual World”
  3. Marie DiRuzza /Chris Chagnon: “Top Ten Trends Affecting Your Service Desk”

Date: Friday, December 1, 2023 from 8:00 AM- 5:00 PM

Location: 33 E. Laurel St., Philadelphia, PA 19123

Cost: Free for practitioners, $100 for vendors

Notes on Parking:

  • 1025 N Front Street – must exit lot by 5:00pm
  • Directions: This lot has two entrances located on E Allen Street and N Front Street. If you drive past Punch Line on your left (with Fillmore and Brooklyn Bowl on your right) the lot will be on your left just before the stop sign at Front Street. If GPS takes you to Laurel Street with Punch Line on your right (along with Other Half Brewing), you’ll turn right on N Front Street and the lot will be on your right before Allen Street.



Ctrl Alt + Delete/Rebooting Change in 2024

WCNY's 15th Annual Leadership Conference

In a world forever changed by unprecedented events, it's time for a system reboot and reconnection with others. Please join us for the 15th Annual HDI-WCNY Leadership Conference, "Ctrl Alt + Delete/Rebooting Change in 2024," We invite you to embark on an interactive, transformative journey to navigate the new landscape of business with resilience, innovation, and a fresh perspective. Join us to understand the impact of change, explore effective strategies, and create a future where you lead the change, not just follow it.

Why Attend?

  • Explore the Impact of Change with our amazing line of speakers, Deborah Monroe, Melissa Mannix, Halyma Blanda, Quinn Karley, Maggie Rivera and Erin Garvin. Gain insights into how change affects individuals and organizations, and learn how to harness its potential when you apply it to your lives and within your teams.
  • Mindfulness in Change: Discover the power of mindfulness in proposing, leading, and navigating change. Learn to approach change from a place of understanding, empathy, and wisdom.
  • Community Building: Network and connect with like-minded individuals within the vibrant Rochester community. Forge new friendships, share experiences, and build lasting connections.
  • Strategic Takeaways: Leave with a concrete strategy to lead the change you've been envisioning or to navigate the change you are currently experiencing in your organization and meet back up with all of us virtually in March 2024 to check-in with each other and the speakers! 

Date: Friday, December 19, 2023 from 9:00 AM - 4:30 PM (doors open at 8:30 AM) with a networking happy hour following.

Location: Paychex Auditorium 1175 John St, West Henrietta, NY 14586

Cost: $25 for members, $40 for non-members.  Other cost options available.

Please RSVP by December 5th to help the chapter plan meals, giveaways and swag!

Note: Attending virtually is an option!


It's that time of year!

Many chapters are meeting this month to present annual awards and gather for networking.  Don't miss out on a great opportunity to join your HDI colleagues for some good food, a great celebration and maybe the opportunity to learn a few new things too!  Here's the list:

Gathering on Friday, December 1st from 10:30-3:30 with an awesome lunch and a keynote entitled "The Alex Effect - Can Water Flow Upstream?" by Gregg Greggory, our Washington, DC area chapter has a great event planned.

Details and registration here...


Gathering on Friday, December 8th from 11:30-1:30 for lunch and awards, Motown (Detroit, MI area) had a hard time narrowing down their list of finalists.  Come join your HDI colleagues for a great lunch at Craft Brew City in Farmington Hills.

Details and registration here...

Mid-Ohio has a great event planned on December 12th from 12:00-3:30 with a lunch and Kirk Weisler as their keynote speaker!  An event not to be missed!

Details and registration here...

Our Brew City (Milwaukee, WI) chapter has their event also on December 12th , but from 5:30-7:30 PM and their awards event features live music!

Details and registration here...

HDI Local Chapters to Launch New Podcast!

Looking for a showrunner to coordinate activities


HDI Local Chapters is looking for a creative showrunner to lead our new podcast, "Bytes and Banter".  This role involves overseeing content development, guest coordination, recording, editing, and distribution to engage our HDI Local Chapters community effectively.

Through our new podcast, we aim to educate, inspire, and empower individuals and organizations in the realm of technology and leadership. By bringing together industry experts, thought leaders, and passionate enthusiasts, we will explore the latest trends, advancements, and challenges in the IT world. Through organic conversations from people who are immersed in the IT Support and Service Management leadership. Our podcast will serve as a platform for insightful discussions, thought-provoking conversations, and practical insights on leveraging technology for good and growth. Join us as we foster a community that embraces the transformative potential of IT and collectively works towards building a brighter, more inclusive future

Is this something you can do?  Please click here for a link to the complete job description.

Updates from HDI...Check out these great industry happenings!


How About a Gift Membership?

'Tis the season!  Whether for you or one of your employees that can be raffled off at the company holiday party, a membership in HDI Local Chapters provides unmatched benefits all year long!

As a member of HDI Local Chapters, not only do you receive conference discounts, but you also have access to some great resources and benefits that make annual membership even more valuable, such as:

  • HDI Connect Online Community
  • HDI Research
  • HDI Resources (toolkits and templates)
  • Community of peers for networking, discussion, and growth
    • Knowledge Sharing
    • Peer Networking
    • Problem Solving
  • Career Advancement and Lifetime Connections
  • Local Chapter Programs, Events, and Learning
  • Access to hundreds of educational local events nationwide PLUS virtual programs
  • Discounts for Local Chapter Events
  • Discounts on Training
  • Free Job Board Postings ($25 Value)

Click here to purchase!

April 27-May 2, 2024, Colorado Convention Center, Denver, CO

SupportWorld Live is headed to Denver in 2024! If you want to stay ahead of the curve and learn about the latest trends in support and service management, then this is the conference for you. With inspiring keynotes and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

HDI Local Chapter Members get a $350 discount off of the best available rate.  That's double the value of membership!  If you're not a member yet, click here to join.  Then, click here to get your local chapter's promo code (needed to get discount) wjen you register for the conference.

Super Saver Rate is valid until January 26th!

HDI Local Chapters will have a booth in the Expo Hall.  Please stop by and visit!

We hope to see you in April! Click here for more information and to register.


HDI maintains a comprehensive list of archived webinars on a wide variety of topics over the past several years.  Good information and it is free!  Click here to access the archives.



Your one-stop-shop for IT Support Training

HDI's IT support certification training provides our customers with a consultative, application-based, interactive learning experience. Our goal is for our customers to be able to take what they learn and immediately apply it in their work environment. From the boardroom to the classroom, from executives to analysts – our industry-leading instructors and cutting-edge course content will improve your service management and IT support skills.

Browse through our robust course offerings, select one of our three training delivery methods, and get started today.


IT support organizations provide a truly invaluable service - always ready and willing to solve complex problems at a moment's notice. Don't you deserve the same treatment when you have a complex or difficult challenge of your own? At HDI, our ITSM and IT support consulting arm has been providing this industry with the highly-customized, expert guidance and support it deserves for over 30 years. With world-renowned expertise in all aspects of ITSM and customer support, we're your most trusted resource for optimizing support center operations.

All HDI consulting services can be conducted virtually!

Click here for more information.

HDI CONNECT...Now more than Ever!

HDI Connect is the place where support and service management professionals come to expand their knowledge, advance their careers, and find a community that acts like a family. Joining the community is complimentary to you, but priceless to your career and organization!  Click here to sign up!  It's free!


HDI Local Chapters primary mission focuses on elevating the service and support industry through our Local Chapter Network. These goals are accomplished by:

❖ Building a community where people are encouraged to form connections that span different career paths and levels of experience in the service and support industry.

❖ Providing quality communications, educational events, and sharing of best practices among members within the service and support community.

❖ Maintaining a relationship and working closely with HDI Corporate as a strategic partner.


Connect - Learn - Succeed for one low annual membership fee $149 per year.  Click here to join!




 December 06, 2023