Date: Tuesday, January 9, 2024
10 am Pacific, 11 am Mountain, 12 pm Central, 1 pm Eastern
Do you know a Customer Service Representative that is charming, and patient 24x7x365?
In the ever-demanding realm of customer service, the idea of a charming and patient representative available 24/7 may sound like a fantasy. But, in the era of ChatGPT, AI is stepping up to redefine the game.
AI Representatives, armed with programmed emotional intelligence and a vast data store, have successfully passed the Turing Test, blurring the lines between human and machine interaction. Join Keson Khieu on a journey into the world of customer service in the age of AI and ML, where businesses can strategically leverage these technologies for continued success.
Discover how AI and ML can enhance customer interactions, streamline processes, and elevate the overall customer experience. Welcome to the future, where the synergy of technology and human ingenuity creates a new standard for customer service excellence.
Keson Khieu – CISSP, PMP is a servant-centered leader. Keson has served in the role of a Chief of DHCS Business Intelligence, State Department Chief Information Officer (CIO), Information Security Officer (ISO), Project Director, and Project Manager in the last fourteen years. Keson is also an adjunct faculty member at many Universities and Community Colleges. Keson is currently serving as the CIO at Emergency Medical Services Authority. Keson is passionate about Change Management and Data-driven Digital Information.