This week’s Support World News - Nancy Louisnord writes about why "IT Should Still Innovate During an Economic Downturn". She presents the argument that it is a mistake for IT departments to attempt to simply keep the lights on when the business climate sours. Though cost reduction will be inevitable in some areas of business, IT is also the best place to invest in certain initiatives for the business to thrive. Nancy has been named an HDI’s TOP 25 Thought Leaders and HDI’s featured contributors
Also in this edition of Support World News:
Craig Idlebrook warns us "Underestimate Cybercriminal Organizations at Your Peril"! Too many of us have an outdated concept of the level of sophistication of cybercrime organizations. That may put us at risk.
"How to Prep for a Service Desk Manager Role (SDM)" is first in a series of nine articles, Pierre Bernard shares six things you can do to best position yourself to hit the ground running as a Service Desk Manager. Pierre is a published author and experienced expert in the world of ITIL, with experience across IT practices. He works to transform best practice concepts into reality and explain theoretical concepts in plain language. He combines extensive experience with knowledge and expertise in service management, organizational change, business management, and continual service improvement.
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