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New Security Features for HDI Local Chapters Silkstart Sites

There has been a dramatic increase in cyber security threats (a 62% jump in ransomware attacks in 2020 alone over 2019). HDI Local Chapters and Silkstart (our platform provider) will be strengthening the level of security available for customers and adding important new capabilities to secure accounts.

Starting August 2nd, 2021 at 9 am Pacific Time,  we will be implementing a new knowledge-based-authentication sign-in process. When you first log in to any HDI Local Chapter site, you will be presented with a screen asking you to pick four questions to provide answers for. You will need to fill in an answer for each of the questions and click ‘Confirm’. The answers you provide should be unique to your knowledge but memorable. You will not be able to see your answers once they have been submitted.

After setting up your security questions each time you log in you will be presented with one of the four questions which you will need to provide the correct answer to before gaining access to the website.

What if I forget the answer to my question? You will have the option to reset your questions. If you’re having trouble you can contact to reset the questions (we cannot tell you your secret question answer as we will not have access to this information).

We thank you for your understanding as we work hard to keep your information safe.