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  • Terri Walint Oropeza posted an article
    Simply the Best! see more

    And now, the fun part of the Awards Season - Celebration.

    Our local chapters are  recognizing all this year's nominees for HDI Best Service and Support Analyst and Best Service and Support Technician at local (and yes virtual) celebrations. You can see them all on our events page. Comedy - Pizza - Leadership.

    Join the Fun!

  • Terri Walint Oropeza posted an article
    Now taking submissions for HDI Awards. Nominate today! see more

    In our line of work, validation feels pretty good. A little recognition goes a long way in keeping your employees engaged!

    That’s why we’re pleased to announce that the 2023 HDI Awards are now open for submissions. This longstanding awards program provides a platform to showcase your people and your initiatives. Create value for your organization and inspire all professionals in the service and support industry by showcasing your excellence!

    In what innovative ways has your team risen to the challenge, and adapted to business needs or tough circumstances? Do you have a change rock star on your team who’s been leading everyone to success? Shine a light on their work with the HDI awards!



    The deadline for 2023 HDI Award submissions is October 28, 2022.


  • Terri Walint Oropeza posted an article
    Simply the Best! 2021 Best Service and Support Regional Winners see more

    We are so excited to announce the regional winners for the Best Service and Support  Analyst and Technician.  Winners will be announced at Support World Live July 13 - 16 in Las Vegas

    HDI Best Support Analyst

    • Honey Cole-Wilson - Lockheed Martin Corporation
    • Laura Haley - Edward Jones
    • Anthony Lopez - The MITRE Corporation
    • Fahim Zaman - First American

    HDI Best Support Technician:

    • Richard Fix - Samaritan Health Services
    • Sandra Heesch - Montefiore
    • Kim Henderson - Medtronic
    • Paris Johnson - Exelon, Inc.

    Local Chapter Officer of the Year


    • Erica Hanna, Physicians Committee for Responsible Medicine
    • Kristi Lawrence, Kelly Services
    • Tom Wilk, Carnegie Mellon University

    All the 2021 HDI Service and Support Awards Finalists are featured in this article by Craig Idlebrook.


  • Terri Walint Oropeza posted an article
    2020 is the year to recognize your IT Pros see more

    HDI Awards now taking submissions - Nominate today

    An HDI Award is your chance to give your IT Pros industry-wide recognition.

    If there was ever a year when ITPros deserved recognition - it is this year! Am I right? Nominate your Best Service and Support Technicians and Analyst for recognition. It's easy. It's FREE. And you also get recognition by your HDILocal chapter.

    HDI and HDI Local Chapters judging panel is looking for amazing entries  that celebrate the service and support industry and its people.

    What innovations have your front line IT Pros helped with to take pandemic pivot customer service to new heights?

    Do you have a shining star leading your team to success?

    No doubt we have (and will continue to) overcome a lot this year. This is your chance to recognize memes of your team(s) who  stand out and helped to lead through highs and lows.

    Recognize them  for their hard work and outstanding achievements.

    The HDI Awards will provide a platform to recognize your people. You can also showcase your initiatives, creating value for your organization and inspiring all professionals in the service and support industry.

    The deadline for 2021 HDI Award submissions is October 31, 2020.

     September 25, 2020