This Week in HDI Support World: Spotlight on Brilliance and Growth
In this week’s HDI Support World newsletter, we’re shining a well-deserved light on the people, practices, and possibilities driving service excellence in IT support.
Doug Tedder’s featured article, "Let’s Shine the Light on Service Desk Brilliance," explores how Mission, Vision, and Goals (MVG) often lose clarity as they move through organizational layers—leaving service desk teams disconnected and underutilized. Tedder emphasizes the importance of aligning service desk professionals with a shared sense of purpose to unlock innovation and sharpen priorities.
Rachel Mulry contributes another standout piece, "6 DevOps Lessons for Your Team," which breaks down practical, non-disruptive ways to bring DevOps thinking into structured environments. From cross-functional lunch sessions to automation pilots, her tips focus on collaboration, feedback, and incremental change.
Finally, the newsletter invites readers to be part of HDI’s new Rising Stars Program. If you know a promising IT support or service management professional—or are one yourself—now’s the time to celebrate that potential. Nominations are open and easy to submit.
From strategy to recognition, this issue is all about supporting the people who keep IT moving forward. Don’t miss it!