In this week’s edition of HDI Support World, readers are treated to a well-rounded collection of insights focused on the evolving IT landscape—spanning employee experience, leadership integrity, conference highlights, and career reflection.
Rethinking Employee Experience Beyond ITSM
Nancy Louisnord tackles the limitations of traditional IT service management in shaping employee experience. As AI-enhanced ITSM tools grow in complexity, many employees still struggle to get the help they need when they need it. Her solution? A unified digital “front door” where users can access support, HR services, and more—an opportunity for IT to move from issue resolution to experience transformation.
Leadership Lessons from an Unexpected Viral Moment
In “Jumbotron Leadership,” Rocky McGuire unpacks a PR crisis sparked by a split-second concert clip that went viral. The incident serves as a cautionary tale: leadership isn’t about prestige or funding—it's about character. McGuire draws three powerful lessons on humility, visibility, and integrity that resonate with tech leaders at every level.
Your Guide to Service Management World 2025
Planning to attend Service Management World this November in Orlando? HDI offers a handy cheat sheet featuring Kirk Weisler’s “Top 10 Can’t Miss Sessions.” From culture building to service strategy, these hand-picked sessions promise maximum impact—and readers can save $400 with code JOINUS.
Celebrating 25 Episodes of Tech Wisdom
Rounding out the issue is a milestone moment from the Bytes and Banter podcast team. To celebrate their 25th episode, the HDI Local Chapters podcast curated reflections from 24 past guests, each sharing the career advice they wish they’d known earlier. The result is a rich, honest, and inspiring collection of hard-earned wisdom for IT pros at every stage.
This week’s Support World issue reinforces HDI’s commitment to growth—on the job, in leadership, and across the service ecosystem.