In this week’s HDI Support World, readers are encouraged to elevate their IT service practices and careers with a proactive mindset and a focus on professional growth.
Thomas Lorentz outlines four practical strategies for strengthening Problem Management, emphasizing trend analysis, documentation, monitoring tools, and team training to help IT teams move from reactive firefighting to strategic resolution.
Matt Beran highlights the importance of “power skills”—like communication, empathy, and adaptability—as essential traits that go beyond technical expertise. These skills are what truly drive long-term IT career success.
Finally, it’s last call to nominate a Rising Star in IT support or service management. HDI urges the community to recognize emerging talent and help shape the future of the industry by submitting a nomination today.
This issue serves as both a practical guide and a call to action for IT professionals looking to grow, lead, and make a lasting impact.