In this week's HDI Support World newsletter, technology professionals are encouraged to reflect, recharge, and recognize rising talent in the ever-demanding world of IT service and support.
In "Selfless and Empty: 2 Ways Technology Workers Can Refill their Cup," Rocky McGuire addresses the silent toll of burnout in IT. He emphasizes that constantly giving without replenishing leads to exhaustion — and reminds readers that self-care is not selfish but essential for sustainable success.
Meanwhile, Moe Suliman explores the nuance of confidence in tech support with "Should the Best Support Agents Be Arrogant?" The article dismantles the myth that confidence equals arrogance, instead highlighting how skilled agents inspire trust through calm, capable communication.
Erica Marois invites readers to shape the future of the industry by participating in HDI’s annual State of Service Management Survey and by nominating emerging professionals through the new Rising Stars Program. A playful LinkedIn post urges the community to stop making excuses and start spotlighting talent.
With Service Management World 2025 on the horizon, HDI continues to empower the IT support community through reflection, recognition, and renewal.